CRM Telephony integration

Have conversations with context.

Kala can integrate telephony services in order to provide One-Click Calling, Recording, Logs, Reports.
  • Outbound Calls
    Call clients from the CRM directly, using a single click.

  • Inbound Calls
    Receive calls without leaving Kala CRM. View caller details and related history before, during and after calls.

  • Call Notes
    Add manual notes to call logs in addition to automated call details to help you keep track of past conversations and actions.

  • Call Recording & Playback
    Record all your calls so that you don't miss out on needed information. Play them back whenever needed.

  • Call Logs
    Display detailed call logs for each contact. Logs help you stay on track and keep everyone accountable.

  • Call Reporting
    Receive recurring email reports about your business phone calls to help manage agent performance and sales pipeline.

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